Do you run your business online? When things go wrong – and, sadly, they probably will at some stage – are you confident that your WordPress webhosting company can help?
That depends, to a large extent, on the work you put in initially deciding who will host your website.
Whether you go with a free host, or pay top dollar, it’s important that your host has the kind of customer service and technical support you need.
Here are some things you need to find about before signing up with a WordPress hosting company:
Does the company offer 24 hour a day support – not only on the phone, but via email and live chat?
As a customer, you should be able to chat with the company as soon as you discover you have a problem. Nobody wants to wait around to get their problem fixed, it can cost you money as well as time.
If the company offers email support, that can be really useful. That way you can attach files and screen shots, which can often save time as it can be difficult to describe problems over the phone.
How long has the webhosting company been in business? A quick Google search will tell you when they were created, and if they’ve existed for a year or two then you can be reasonably sure they will be around for the long term.
It’s difficult to be sure the company will do what they advertise. They may make a number of claims on their website, but how can you be sure?
One way is to go onto business forums like the Warrior Forum and search for discussions on the company
Or just Google the company’s name, and find out if there are negative comments about their service. If there are not many, you can maybe regard them as a safe bet and decide to at least evaluate their service for a while.

